Refund & Cancellation Policy

Last Updated: [25/12/2025]

This Refund & Cancellation Policy (“Policy”) describes the terms under which [SAV Agrotech LLP / Bulkk X](“Company”, “we”, “our”, “us”) processes cancellations and refunds for transactions conducted through our platform.

1. Platform Role (T&C Aligned)

• The Company operates only as an aggregator and facilitator between buyers and independent sellers.

• The Company does not own, sell, store, transport, or manufacture goods.

• Payments are processed via authorized payment aggregators and escrow arrangements.

• The primary commercial obligation lies between the buyer and the seller.

2. Cancellation Policy

2.1 Buyer Cancellation

A buyer may request cancellation only if:

• The seller has not confirmed the order, or

• The goods have not been dispatched / services not initiated

Once confirmed or dispatched, cancellation depends solely on the seller’s terms.

2.2 Seller Cancellation

A seller may cancel due to:

• Stock unavailability

• Pricing or listing errors

• Force majeure or compliance issues

In such cases, refunds (if applicable) are processed as per Section 4.

2.3 Platform Cancellation

The Company may cancel a transaction if:

• Fraud or suspicious activity is detected

• Payment verification fails

• Required by law, regulation, or court order

3. Non-Refundable Items (T&C Consistent)

Refunds shall not be issued for:

• Confirmed and fulfilled orders

• Logistics already initiated

• Buyer’s change of commercial intent

• Platform fees, escrow charges, gateway fees, or applicable taxes

• Disputes arising purely from buyer–seller negotiations

4. Refund Policy

4.1 Eligible Refunds

Refunds may be considered only for:

• Approved cancellations

• Failed, duplicate, or excess payments

• Non-fulfillment by seller (verified by platform)

4.2 Refund Method

• Refunds are processed only to the original payment source

• No cash or offline refunds are permitted

4.3 Refund Timeline

• Initiation: 5–7 business days

• Credit reflection: 7–10 business days, subject to banking channels

5. Escrow & Commission Treatment

• Platform commission, escrow fees, and gateway charges are non-refundable

• Refunds, where applicable, are limited to the net payable amount

6. Dispute Resolution

• Buyers and sellers must first attempt mutual resolution

• The Company’s role is limited to facilitation, not adjudication

• The Company bears no liability for commercial losses

7. Limitation of Liability

The Company shall not be liable for:

• Quality, quantity, or legality of goods

• Delays caused by sellers or logistics partners

• Indirect or consequential damages

8. Contact & Grievance

📧 Email: support@bulkkx.com
📍 Address: Meerut
🕒 Working Hours: Monday - Friday (9:00 AM to 5:00 PM)